Shipping Information

Shipping Information for Handmade Stories

1. Shipping Methods and Delivery Times

At Handmade Stories, we offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivered within 5-7 business days.

  • Expedited Shipping: Delivered within 1-3 business days for faster delivery.

2. Shipping Costs

  • Domestic Orders: Shipping costs are calculated based on package weight, dimensions, and destination.

  • Free Shipping: Available in Victoria only.

  • International Orders: Additional customs duties or taxes may apply, depending on the destination country215.

3. Order Processing and Handling

  • Processing Time: Orders are typically processed within 1-2 business days.

  • Cut-off Time: Orders placed before 12 PM (AEST) will be processed the same day. Orders placed after this time will be processed the next business day15.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package’s progress in real-time. Studies show that 70% of customers prefer tracking updates via email or SMS, ensuring transparency and peace of mind2.

5. International Shipping Details

  • Available Countries: We ship only in Australia. Please check our website for a full list of supported destinations.

  • Customs and Duties: International customers are responsible for any additional customs fees or taxes. These charges are not included in the shipping cost15.

6. Shipping Restrictions

  • Non-shippable Items: Certain items, such as large furniture or hazardous materials, cannot be shipped.

  • Remote Areas: Delivery to remote or rural areas may incur additional fees or longer delivery times15.

7. Packaging and Care

All items are carefully packaged to ensure they arrive in perfect condition. We use high-quality materials like bubble wrap and sturdy boxes to protect delicate items during transit. This reduces the risk of damage, which accounts for approximately 30% of product returns.

8. Customer Support

If you have any questions about shipping, our customer support team is available 24/7. You can reach us via:

9. Policy Updates

Our shipping policy is regularly updated to reflect changes in logistics and customer needs. The last update was on February 12, 2025.

By providing clear and transparent shipping information, we aim to enhance your shopping experience and ensure your orders arrive safely and on time. For more details, visit our Shipping Information page