Shipping Information

🚚 Shipping Information – Handmade Stories Australia

1. Shipping Methods and Delivery Times

At Handmade Stories, we offer flexible shipping options to suit your needs:

  • Standard Shipping: Delivered within 5–7 business days.
  • Expedited Shipping: Delivered within 1–3 business days for faster delivery.

2. Shipping Costs

  • Domestic Orders (Australia): Shipping costs are calculated based on package weight, dimensions, and destination.
  • Free Shipping: Available across Victoria on eligible orders.
  • International Orders: Currently, we ship within Australia only.

3. Order Processing and Handling

  • Processing Time: Orders are typically processed within 1–2 business days.
  • Cut-off Time: Orders placed before 12 PM (AEST) are processed the same day. Orders placed after this time are processed the next business day.

4. Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can monitor your package in real-time for complete transparency.
(Most customers prefer tracking updates via email or SMS for convenience.)

5. Shipping Coverage

Currently, Handmade Stories ships across Australia only.
We do not offer international shipping at this time.

  • Remote Areas: Deliveries to remote or rural locations may take longer or incur additional fees.

6. Packaging and Care

Every item is carefully packaged to ensure safe delivery.
We use eco-friendly and protective materials, such as bubble wrap and sturdy boxes, to reduce the risk of damage during transit.

7. Shipping Restrictions

  • Non-shippable Items: Large furniture or fragile oversized décor items may not be eligible for shipping.
  • Hazardous Materials: Not applicable to most of our home décor range.

8. Customer Support

If you have any questions about your order or delivery:

📧 Email: handmadestories.official@gmail.com
📞 Phone: +61 468 365 061
🌐 Website: www.handmadestories.com.au

Our customer support is available 7 days a week to assist you.

9. Policy Updates

Our shipping policy is updated regularly to reflect improvements in logistics and customer service.
Last updated: February 12, 2025

By providing clear and transparent shipping information, we aim to enhance your shopping experience and ensure your orders arrive safely and on time. For any questions, please visit our Contact Us page.