Return & Exchange Policy

Returns Policy

We accept returns for items that are: 

  • Damaged or Faulty: If your product arrives damaged or faulty, contact us within 7 days for a full refund or replacement.
  • Incorrect Item: If we send the wrong item, contact us within 7 days for a full refund or replacement.
  • Change of Mind: We are not required to offer a refund unless the item is faulty or not as described, as per the Australian Consumer Law.
  • Non-returnable Items: All serveware items are non-exchangeable or refundable.

How to Return an Item:

  1. Contact Us: Email handmadestories.official@gmail.com with your order number and issue (including photos, if possible).
  2. Return Authorisation: We’ll provide return instructions once the issue is confirmed.
  3. Shipping Costs: We cover return shipping for faulty or incorrect items; if it’s a change of mind, you cover return shipping.
  4. Returning the Item: Ensure the item is in its original condition and packaging. We recommend using tracked shipping.

Refunds:

Once we receive your return, we’ll process your refund to the original payment method. Refunds take 7-10 business days.

Exchanges:

To exchange an item, contact us at handmadestories.official@gmail.com.

Shipping Fees:

  • Original Shipping Fees: Non-refundable unless the item is faulty or incorrect.
  • Return Shipping Costs: You cover return shipping for a change of mind unless the item is faulty or incorrect.

Non-returnable Items

  • Personalised or Custom Items

Our Guarantee:

Not satisfied? No problem! We offer a 30-day money-back guarantee. Simply return your item within 30 days for a full refund.

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