Returns & Exchanges Policy

Returns Policy

We accept returns for items that are:

  • Damaged or Faulty: If your product arrives damaged or faulty, contact us within 7 days for a full refund or replacement.
  • Incorrect Item: If we send the wrong item, contact us within 7 days for a full refund or replacement.
  • Change of Mind: We are not required to offer a refund unless the item is faulty or not as described, as per Australian Consumer Law.
  • Non-returnable Items: Personalized items, intimate goods, and gift cards cannot be returned unless faulty or not as described.

How to Return an Item

  1. Contact Us: Email handmadestories.official@gmail.com with your order number and issue (including photos, if possible).
  2. Return Authorization: We’ll provide return instructions once the issue is confirmed.
  3. Shipping Costs: We cover return shipping for faulty or incorrect items; if it’s a change of mind, you cover return shipping.
  4. Returning the Item: Ensure the item is in its original condition and packaging. We recommend using tracked shipping.

Refunds

Once we receive your return, we’ll process your refund to the original payment method. Refunds take 7-10 business days.

Exchanges

To exchange an item, contact us at handmadestories.official@gmail.com.

Shipping Fees

  • Original Shipping Fees: Non-refundable unless the item is faulty or incorrect.
  • Return Shipping Costs: You cover return shipping for change of mind unless the item is faulty or incorrect.

Non-returnable Items

  • Personalized or Custom Items

Our Guarantee

Not satisfied? No problem! We offer a 30-day money-back guarantee. Simply return your item within 30 days for a full refund.

Customer Support

Need help? Our team is available 24/7 to assist with any questions or concerns. Reach us at handmadestories.official@gmail.com.

Contact Us

For any return or refund inquiries, contact us at: