Shipping Information

1. Shipping Methods and Delivery Times

At Handmade Stories, we offer reliable shipping options to ensure your handcrafted products arrive safely.

  • Australia: Standard delivery within 5–7 business days.
  • United States: Free Shipping with delivery within 10–14 business days.
  • New Zealand: Delivery times may vary depending on your location.

Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen carrier delays.

2. Shipping Costs

  • Australia: Shipping costs are calculated at checkout based on your order and delivery location. Free shipping is available on eligible orders across Victoria.
  • United States: Free Shipping on all eligible orders.
  • New Zealand: Shipping charges are calculated at checkout based on your location and order size.

3. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost.

For more information about customs or import fees, please contact your local customs office before placing your order.

4. Order Processing and Handling

  • Processing Time: Orders are typically processed within 1–2 business days.
  • Cut-off Time: Orders placed before 12:00 PM (AEST) are usually processed the same business day. Orders placed after this time will be processed on the next business day.

5. Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email with a tracking number.

You can track your shipment online and stay updated on its delivery status.

6. Shipping Coverage

Handmade Stories currently ships to:

  • Australia
  • United States
  • New Zealand

Delivery times and shipping charges may vary depending on your location.

Please note that deliveries to remote or rural areas may take longer than estimated.

7. Packaging and Care

Every order is carefully packaged to help ensure it arrives safely.

We use protective and eco-friendly packaging materials whenever possible to reduce the risk of damage during transit.

8. Shipping Restrictions

Some oversized or fragile products may have shipping limitations depending on the destination.

If any shipping restrictions apply to your order, we'll contact you before dispatch.

9. Customer Support

If you have any questions about your order or delivery, please contact us:

📧 Email: handmadestories.official@gmail.com

📞 Phone: +61 468 365 061

🌐 Website: https://handmadestories.com.au

Our customer support team is available 7 days a week to assist you.

10. Policy Updates

Our Shipping Information may be updated from time to time to reflect improvements in our shipping services and business operations.

Last Updated: July 2026

By providing clear and transparent shipping information, we aim to make your shopping experience as smooth and enjoyable as possible. If you have any questions, please don't hesitate to contact our team.