Shipping Information
Every piece we send is made by hand, and we pack it like it matters — because it does. Here's everything you need to know about how your order reaches you.
Free shipping on all orders within Australia and the United States.
At a Glance
| Destination | Shipping Cost | Estimated Delivery | Tracking |
|---|---|---|---|
| Australia | Free on all orders | 4–8 business days | Yes |
| United States | Free on all orders | 10–14 business days | Yes |
| New Zealand | Calculated at checkout | 7–12 business days | Yes |
Delivery estimates begin from the day your order is dispatched, not the day it is placed. See processing times below.
1. Delivery Times & Costs
Australia
- Free Standard Shipping on all orders — no minimum spend.
- Estimated delivery: 4–8 business days. Metro areas often arrive within 3–5 business days.
- Shipped via Australia Post with full tracking.
United States
- Free Standard Shipping on all orders — no minimum spend.
- Estimated delivery: 10–14 business days.
- Tracking provided on every order.
New Zealand
- Shipping is calculated at checkout based on your delivery address and order size.
- Estimated delivery: 7–12 business days.
- Tracking provided on every order.
Delivery times are estimates. They may be longer during peak seasons, public holidays, customs processing, or due to carrier delays outside our control. Deliveries to rural and remote areas typically take a few days longer than the estimates above.
2. Order Processing
- Orders are processed within 1–2 business days.
- Orders placed before 12:00 PM (Melbourne time) are usually processed the same business day. Orders placed after this time are processed the next business day.
- We process orders Monday to Friday, excluding Australian public holidays.
Because our pieces are handmade in small batches, occasionally an item takes a little longer to prepare. If your order will be delayed beyond the usual processing time, we will email you.
3. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with your tracking number.
If you have not received tracking details within 2 business days of your dispatch email, please contact us and we will look into it right away.
4. Changes & Cancellations
We move quickly, so please contact us as soon as possible if you need to change or cancel an order.
- Requests received before dispatch can usually be accommodated, including address corrections.
- Once an order has been dispatched, we are unable to change the delivery address or cancel the order. Please refer to our Return & Exchange Policy.
5. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
- These charges are not included in the product price or shipping cost and are the responsibility of the customer.
- Handmade Stories has no control over customs processing times or the fees charged by customs authorities.
- If a parcel is refused, unclaimed, or returned to us because customs charges were not paid, any return shipping costs and applicable fees may be deducted from your refund.
If you have any questions about customs or import charges, please contact us or your local customs office before placing your order — we are always happy to help you work it out in advance.
6. Delivery & Authority to Leave
Where a signature is not required by the carrier, parcels may be left in a safe place at the delivery address at the carrier's discretion.
Once a parcel has been marked as delivered by the carrier, Handmade Stories cannot accept responsibility for loss or theft from the delivery address.
If you would like signature on delivery for a high-value order, please contact us before or immediately after placing your order and we will arrange it wherever possible.
We can deliver to PO Boxes and parcel lockers within Australia. Some oversized items cannot be sent to these addresses — if this affects your order, we will contact you.
7. Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout, including unit or apartment numbers.
If an incorrect or incomplete address is provided and the order has already been dispatched, we are unable to accept responsibility for delivery delays or failed delivery.
If a parcel is returned to us because the address was incorrect or the parcel went unclaimed, additional shipping charges will apply to resend the order.
8. Multiple Items & Split Shipments
If your order contains several items, they may occasionally be dispatched in separate parcels — for example, when a fragile piece needs different packaging from the rest of your order.
You will receive tracking for each parcel, and you will never be charged extra for a split shipment.
9. Oversized & Fragile Items
Our ceramics, brass, copper, glassware and carved wooden pieces are packed with extra protection for transit.
Some oversized, heavy, or fragile products may have shipping restrictions depending on the destination. If any restriction applies to your order, we will contact you before dispatch to talk through the options.
10. Lost, Delayed or Damaged Parcels
If your parcel is lost, delayed well beyond the estimated delivery window, or arrives damaged, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of the product and its packaging, if the item arrived damaged
We will investigate with the carrier and, where appropriate, arrange a replacement or refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.
11. Packaging
Every order is packed carefully to arrive safely and beautifully.
Wherever possible we use protective, eco-friendly packaging materials — keeping your pieces secure while reducing our impact.
12. We're Here to Help
Questions about your order, your delivery, or anything else? Please reach out — WhatsApp is usually the quickest way to get an answer.
WhatsApp: +61 468 365 061
Email: handmadestories.official@gmail.com
Phone: +61 468 365 061
Our customer support team is available 7 days a week
13. Policy Updates
Handmade Stories may update this Shipping Information from time to time to reflect changes in our shipping services, business operations, or legal requirements. Any updates will be published on this page.
Last Updated: July 2026
