{"title":"Return \u0026 Exchange Policy","description":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe accept returns for items that are:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDamaged or Faulty: If your product arrives damaged or faulty, contact us within 7 days for a full refund\u003cspanstyle data-mce-style=\"font-weight: 400;\"\u003e or \u003cb\u003ereplacement\u003c\/b\u003e\u003cspan style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"\u003e.\u003c\/span\u003e\u003c\/spanstyle\u003e\n\u003c\/li\u003e\n\u003cli\u003eIncorrect Item: If we send the wrong item, contact us within 7 days for a full refund or\u003cstrong\u003e \u003c\/strong\u003ereplacement.\u003c\/li\u003e\n\u003cli\u003eChange of Mind: We are not required to offer a refund unless the item is faulty or not as described, as per Australian Consumer Law.\u003c\/li\u003e\n\u003cli\u003eNon-returnable Items:  all serveware items, cannot non exchangeable or refundable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow to Return an Item\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eContact Us: Email handmadestories.official@gmail.com with your order number and issue (including photos, if possible).\u003c\/li\u003e\n\u003cli\u003eReturn Authorization: We’ll provide return instructions once the issue is confirmed.\u003c\/li\u003e\n\u003cli\u003eShipping Costs: We cover return shipping for faulty or incorrect items; if it’s a change of mind, you cover return shipping.\u003c\/li\u003e\n\u003cli\u003eReturning the Item: Ensure the item is in its original condition and packaging. We recommend using tracked shipping.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eRefunds\u003c\/p\u003e\n\u003cp\u003eOnce we receive your return, we’ll process your refund to the original payment method. Refunds take 7-10 business days.\u003c\/p\u003e\n\u003cp\u003eExchanges\u003c\/p\u003e\n\u003cp\u003eTo exchange an item, contact us at handmadestories.official@gmail.com.\u003c\/p\u003e\n\u003cp\u003eShipping Fees\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOriginal Shipping Fees: Non-refundable unless the item is faulty or incorrect.\u003c\/li\u003e\n\u003cli\u003eReturn Shipping Costs: You cover return shipping for change of mind unless the item is faulty or incorrect.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eNon-returnable Items\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePersonalized or Custom Items\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOur Guarantee\u003c\/p\u003e\n\u003cp\u003eNot satisfied? No problem! We offer a 30-day money-back guarantee. Simply return your item within 30 days for a full refund.\u003c\/p\u003e\n\u003cp\u003eCustomer Support\u003c\/p\u003e\n\u003cp\u003eNeed help? Our team is available 24\/7 to assist with any questions or concerns. Reach us at handmadestories.official@gmail.com.\u003c\/p\u003e\n\u003cp\u003eContact Us\u003c\/p\u003e\n\u003cp\u003eFor any return or refund inquiries, contact us at:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEmail: handmadestories.official@gmail.com\u003c\/li\u003e\n\u003cli\u003ePhone: +61 468 365 061\u003c\/li\u003e\n\u003cli\u003eWebsite:\u003ca href=\"http:\/\/www.handmadestories.com.au\"\u003e www.handmadestories.com.au\u003c\/a\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","products":[],"url":"https:\/\/handmadestories.com.au\/en-nz\/collections\/return-exchange-policy.oembed","provider":"Handmade Stories","version":"1.0","type":"link"}